Read a brief history of Full Service Chimney™. The company, its owners, and the growing team it is today.
Full Service Chimney™ was founded in 1987 by Robert and Mary Jo Berry.
Both raised by World War II Vets, they feel a duty to serve. They combined a mutual interest in community with a service business that aims to keep local residents cozy and safe year-round.
Our team’s mission is to provide superior service and that’s kept Full Service Chimney clients happy and satisfied for over three decades and counting.
The Full Service Chimney difference is seen in the way we treat one another and our customers. Courtesy, professionalism, and craftsmanship are the standards to which we hold each other accountable.
Meet The Owners
Once a person puts their faith in us, we view our responsibility to them very seriously. Robert often expresses:
“It’s the people we help, who allow us the opportunity to have a professional livelihood, that is what drives our business, and we’re grateful.”
It is the focus on helping our customers that constantly push us to improve our company with education, safety, and technology while using clear communication and repeatable processes to ultimately benefit our loyal clients.
Education is and always has been a high priority at Full Service Chimney.
Robert, who was the first to pass the riggers of the CSIA’s Certified Chimney Sweep program in Johnson County, requires this level of certification plus additional training not only for himself but also for all our lead chimney technicians who visit our customers. We’ve added safety measures to improve not only the health and well being of our employees, but protection for the homeowner’s property as well.
The focus doesn’t stop with education, certifications, or safety. Attention is also given to how we serve our customers. Mary Jo made it a point from the beginning to schedule appointments courteously, allowing first Robert and now all our inspectors, time to carefully explain to each customer the unique nuances of their chimney.
We’ve incorporated modern technology to help us show customers our findings with pictures, videos and electronic reports specific to their home. This allows our customers to make informed decisions.
When our customers talk to us about their chimney needs, we listen!
Our goal with each visit is for our clients to feel like they’ve been heard and to have a good understanding of what is happening every step of the way.
The process begins with the first call to our office. We aim for seamless communication from the start. Which is only possible with a powerful team. No longer just Robert and Mary Jo… now a whole tribe of men and women with families, who want to work for a company whose motto revolves around serving good people and helping each other, with “no one prospering at the expense of another”.
“We Look Forward to Serving You”
Robert & Mary Jo Berry – Owners of Full Service Chimney
Our Memberships & Accreditations
What Our Customers Say
"I did call Full Service Chimney to ask for advice regarding my old chimney as I was considering to buy a wooden stove to heat the basement. overall the service was very efficient, professional and friendly. They explain the different options to me in detail and now I have a better understanding of what I can and can't do and also the current condition of the chimney. I will recomme..."
"All around excellent service I have nothing bad to say about this company."
"We have used them for many years. They are friendly courteous, and take pride in their work. I would definitely recommend them."
"Sam did a great job cleaning our chimney in our new house. He was on time, courteous, and very professional. He recommended a few additional services, but also informed me it would not be unsafe to use the chimney until we had the available funds. If we end up fixing, we will absolutely use Full Service Chimney again."
"We hired Full Service Chimney to repair flu's in three fireplaces at our lake house that were built incorrectly and would never draw the smoke, hence for 5 years we rarely if ever used them. Now they all three work perfectly!! These guys are incredibly professional, reliable and they communicate effectively every step of th..."